ALL ITEMS COME WITH A 12 MONTH WARRANTY FROM DATE OF PURCHASE.*
All products are covered by a 12 month warranty. This can be either a manufacturer’s warranty or a Gariz Australia warranty depending on the product’s origin. The warranty covers manufacturers faults, defects, parts and labour. This means that any fault that is deemed to be due to manufacturing will be covered by the warranty for any parts and labor required to fix it. In some cases when the cost of repair outweighs that of a replacement, a suitable replacement product may be offered.
We reserve the right to refuse any claims made after this timeframe or additional charges may apply. Damages due to misuse by the user will not be covered by this warranty.
You as the buyer has the obligation to prove the status of the faulty item(s) as required by Gariz Australia. Proof in the form of a photo, video or returning the item for inspection is acceptable.
How Does It Work?
Simply, products still under the 12 month Gariz Australia warranty are sent back as an RMA to Gariz Australia for processing under warranty. We will then forward the product to the relevant repair centre, depending on the product’s origin. In some cases repairs are done direct with the manufacturer. Repairs usually take between 2-6 weeks to complete.
Should you have a warranty claim, please contact us on 1300 449 767.
Alternatively, please send us an email to firstname.lastname@example.org and quote your original order number. We will reply as quickly as possible to your enquiry.
Our customers receive honest and truthful advice on warranties and products. We are all photographers and have been in business since 2009.