Terms and Conditions

Gariz Australia strives for 100% customer satisfaction. If you have any problems with your order or our products, please contact us and we’ll do our best to rectify any issues.

Gariz Australia is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded immediately.

The delivery times provided by Gariz Australia are estimates only. Gariz Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Gariz Australia can not be held responsible for incorrectly entered delivery addresses.

All stock is quality-checked before shipping. The customer is responsible for inspecting the product(s) for fault and notifying us within 7 working days of receiving the product(s) should there be a fault.

All our products come with a 12-month warranty free from any manufacturing defects of materials, fixtures and fasteners. This warranty does not cover damage from wear or tear or misused or mistreated products. 

All prices are in Australian dollars and include GST tax. Prices are subject to change without notice. If an order ships outside of Australia, there may be duties and taxes added by the destination country. It is the customer’s responsibility to check how their local customs office charges incoming packages.

As per the Trade Practices Act listed by the ACCC, unfortunately, we DO NOT offer refunds under these circumstances:

  • If you simply change your mind or
  • Make a wrong decision.

You can choose between a refund, exchange or store credit where:

  • Products are faulty;
  • Have been wrongly described;
  • Are different from a sample shown to you OR
  • Do not do what they’re supposed to

That being said, Gariz Australia  always strives 100% customer satisfaction, therefore please contact us directly and we will endeavour to resolve any issues or concerns you may have. For further information, please refer to the ACCC website here.